Data Deletion Instructions

Last updated 9 October 2026. How to have your data removed from ChatConvert: as a client, as a website visitor, or as someone who messaged a brand we automate.

Start here

There are three different situations, and the right route depends on which one you are in. Pick yours.

If you messaged a brand

Your conversation belongs to the brand you messaged, not to us. We hold it on their behalf, which means we can delete it and we will, but the brand also holds its own record.

To have your side of it deleted from our systems, email Chatconvert12@gmail.com with the subject line "Data deletion request" and include:

We will delete every message, product interaction, and derived record tied to that handle within 30 days, and confirm by email when it is done. We will also tell the brand you asked, so they can remove their own copy.

You can stop us processing anything further right now, without waiting for us, by blocking the brand's account on Instagram or deleting the conversation from your own inbox. That stops new messages reaching the automation immediately.

If you used this website

Email Chatconvert12@gmail.com from the address you used on the site, with the subject line "Data deletion request". Tell us which of these you want removed, or say "everything":

Sending it from the address on the record is what lets us confirm it is yours. If you cannot, tell us and we will find another way to verify it. There is no charge either way.

You can clear the browser side yourself at any time by clearing site data for this domain in your browser settings. That removes the session ID and the sign-in token immediately. It does not remove anything already stored on our side, which is what the email above is for.

If you are a client

Closing your account triggers deletion automatically. Within 30 days of your last day of service we delete your workspace: the customer conversations, lead records, product interactions, website data and analytics we held for you. Our access to your Instagram account ends on your last day.

Before that happens you can ask us in writing for an export of your data, and we will provide it in a machine-readable format at no cost. Ask before the 30 days are up, because after deletion it is genuinely gone and cannot be restored from a backup.

You can also remove ChatConvert yourself, at any time and without telling us first, from Instagram under Settings, then Apps and websites. That stops all processing immediately, and Meta sends us a deletion request: we delete that Instagram account's data and conversations straight away and give you a confirmation code to check the status.

What we cannot delete

A small number of records survive a deletion request, because Indian law requires us to keep them:

These are kept only for that purpose, are not used for anything else, and are deleted once the retention period ends.

How long it takes

We acknowledge a deletion request within two working days and complete it within 30 days, which is the deadline the Digital Personal Data Protection Act, 2023 sets. In practice most requests are done inside a week. You get an email confirming completion either way.

Contact

Questions about this policy, or a request you would like us to act on, can go to Chatconvert12@gmail.com or WhatsApp +91 93726 14010. We aim to acknowledge every message within two working days.