Refund & Cancellation Policy

Last updated 9 October 2026. How the Free plan, paid plans and Managed AI are paid for, when ChatConvert refunds a payment, and how to cancel.

The short version

The Free plan costs nothing, for as long as you use it. Paid plans are arranged and paid on WhatsApp, in advance for their term, and you can cancel at any time: your plan runs to the end of the term you paid for and you are not charged again.

A term that has started is not refunded, because the Free plan is there so you can try ChatConvert on your own account first. We do refund a wrong or duplicate charge, and the unused part of a term if a fault on our side stops ChatConvert working and we cannot fix it. The detail is below.

The Free plan

The Free plan costs nothing, so there is nothing to refund. It does not turn into a paid plan on its own. You only pay when you choose a plan.

Pro

• Pro is paid in advance for 3 months at a time.
• Cancel whenever you like. Your plan keeps running until the end of the term you paid for, does not renew, and your workspace then carries on as Free.
• A term that has started is not refunded, whether or not you use ChatConvert during it.
• If you paid before Instagram connection opened for your workspace, your term only starts on the day it opens. Cancel before that day and we refund the payment in full.

Max

• The setup fee pays for the build. Cancel before build work starts and we refund it in full. Cancel while the build is under way and we refund the part of it not yet done. Once your build has gone live, the setup fee is not refundable.
• The monthly fee is paid in advance. Cancel whenever you like: the system keeps running until the end of the month you paid for, and you are not charged again. A month that has started is not refunded.
• AI usage above the $40 credit, calling charges and Meta's WhatsApp charges are billed for what was actually used, so they are not refundable once used. The credit itself has no cash value.

Managed AI

• Managed AI is paid monthly, in advance.
• Cancel at any time and it stops at the end of the month you paid for.
• A month that has started is not refunded, and unused AI replies are not refunded or carried over.

Your own AI key

If you use your own API key, your AI provider bills you directly and we never receive that money, so questions about those charges go to your provider. We recommend setting a monthly spending limit in your provider's account.

Bespoke

A Bespoke build is priced in a written proposal that sets out what is paid when. Unless the proposal says otherwise:

• Payment for a stage of work we have not started is refunded in full if you cancel.
• For a stage that is in progress, we refund the part of it not yet done.
• Work that has been delivered is not refundable.

When we refund

• A duplicate charge, or a charge for the wrong amount: we refund the difference in full.
• If ChatConvert stops working for your account because of a fault on our side, and we cannot fix it within 7 days of you telling us, we refund the unused part of your term, worked out by the day.
• If we stop offering a plan you have paid for, we refund the unused part of your term the same way.

A change on Meta's side is not a fault on ours. If Meta restricts your account, refuses a permission, or changes an API so a feature stops working, we will tell you what has happened and adapt ChatConvert where that is technically possible, but it is not grounds for a refund. Neither is a commercial result you hoped for: the Terms of Service are clear that we do not guarantee a number of sales or leads.

What is not refundable

• A term or month that has already started, apart from the cases above.
• Charges from your own AI provider.
• Bespoke work that has been delivered.
• Any period during which your account was suspended because of a breach of the Terms of Service or non-payment.

How to cancel

Email Chatconvert12@gmail.com, or message +91 93726 14010 on WhatsApp and follow it up by email so both sides have a record. Tell us your brand name and the email address you sign in with.

We will confirm the last day of your plan. On that day your automations stop and our access to your Instagram account ends, and your data is deleted within 30 days unless you ask for an export first. You do not need to give a reason, though we will usually ask, because it is the most useful feedback we get.

How refunds are paid

Approved refunds are processed within 7 working days of approval and are returned by the same method the original payment was made, to the same account. Depending on your bank, it can take a further 5 to 10 working days to appear on your statement.

Where the original method cannot accept a refund, we will arrange a bank transfer to an account in the paying entity's name.

Disputes

If you think a charge or a refund decision is wrong, write to Chatconvert12@gmail.com with the invoice number and what you believe is incorrect. We will look at it and respond within 7 working days. Raising it with us directly gets it resolved faster than a payment-provider chargeback will, and we would rather fix a billing error than argue about one.

Contact

Questions about this policy, or a request you would like us to act on, can go to Chatconvert12@gmail.com or WhatsApp +91 93726 14010. We aim to acknowledge every message within two working days.

• Email: Chatconvert12@gmail.com
• WhatsApp: +91 93726 14010
• Phone: +91 95944 41233