Questions, answered plainly.

No, on any plan. On Max and Bespoke our developers build and run everything, and you do nothing. On Free and Pro you set it up yourself: connect Instagram with one button, switch on a template and adjust it in a builder that works by dragging blocks.

Yes, as long as it is a Business or Creator account. Nothing moves and nothing is migrated. ChatConvert connects through Meta's official login.

Yes. Create an account and your Free workspace is ready. We are opening Instagram connections to new accounts in order, and we email you the day yours opens.

We build the automation around how your business sells instead of handing you templates. We read your chats and your catalogue, write the logic, build the AI agents and your dashboard, test it on real conversations and keep changing it while you use it. That is how the TimeLabs Co. system was made.

Yes. Business and Creator accounts both connect through Instagram's own login. A personal account needs to switch to a professional account first, which is free in the Instagram app.

No. No plan caps how many people you can talk to. Free sends up to 100 automated messages a day; Pro, Max and Bespoke have no limits of ours. Instagram's own rules apply on every plan, and ChatConvert keeps to them for you.

Yes, for as long as you use it, with no card and no trial clock. It runs one DM reply and one comment reply, each a message you write, up to 100 automated messages a day. Move to Pro when you need flows, product carousels or more replies.

On WhatsApp. Tap the plan's button and a chat with our team opens with the plan and the price in your currency already typed. Max is a one-time setup and then a monthly fee; Pro is paid every 3 months. We send the payment details there, and there is no card form on the site.

Both are built and run for you by our developers, with unlimited revisions. Max is full AI infrastructure for your Instagram and WhatsApp: custom logic, your own dashboard, RAG agents and voice call agents, for a one-time setup and $200 a month. Bespoke reaches further into the business, with store, CRM and shipping integrations or several brands in one system, and is priced on scope.

Pro is our templated, self-serve plan. The templates, the builder and the engine behind them are live and in use. It is marked beta because we are still adding to it every week, and the people using it decide a lot of what comes next.

On Max and Bespoke, yes, through WhatsApp's official Business API. Meta's own WhatsApp charges, where they apply, are separate. Free and Pro are Instagram only.

Yes. Move up on WhatsApp whenever you are ready, and the team switches your workspace on once it is paid. If a paid plan ends, the workspace goes back to Free and keeps its settings.

On Max and Bespoke, AI is included: a $40 credit when your build goes live, and after that we bill what it uses. On Pro it is optional: use your own API key at no extra charge, or Managed AI at $40 a month for 8,000 AI replies. Either way it answers from your website and the facts you give it, and says so when it does not know instead of guessing.

Yes, on Pro and up. Record a note in the dashboard, name it and label what it is for. Send it in any flow, on its own trigger words, or with one tap from the inbox. Re-record it once and every flow sends the new one.

Automation pauses for that customer straight away, so nobody gets a bot message in the middle of a real conversation, and it picks up again later on its own. Most chats never need your team at all: the serious buyers are marked, so you know which ones do.

Each niche has its own reading of free text. A watch buyer asking "waterproof hai?" or a jewellery buyer asking about hallmarks gets the line from that product's own description; delivery, COD and returns come from your policy pages. When nothing on file answers it, the reply says so and offers the questions it can answer, and only serious buyers are passed to your team.

No. ChatConvert writes it for you from your website, catalogue, policies and answers, for your niche. You can read it in your dashboard under Settings, AI, change any of it, go back to the written one, or copy it for an AI you use elsewhere. The rules that stop it guessing are always added and cannot be edited away.

Usually within a few seconds of the message arriving. When someone sends several messages in a row, ChatConvert waits a moment and answers them together, the way a person would.

Yes, on Pro. A reply to your story gets a thank you and a way to see what is new. A mention in someone's story gets a thank-you DM, at most once a day per person.

On Pro, they hear that the team will look at it, and the chat is flagged in your inbox. ChatConvert never pretends it cannot see what was sent.

Each business gets its own isolated space, API keys are stored encrypted and a dashboard sign-in lasts 24 hours, on the device it was made on. If you need specifics for your setup, write to us and we will answer in detail.

Yes. Write to us from your account email, or follow the steps on the data deletion page, and we delete your workspace with its contacts, messages and settings.