An Instagram chatbot that knows when to stop.

It answers typed questions from your website, your FAQs and your catalogue, and it can pick the products to show. When the answer is not in your facts, it says so instead of making something up, and the question is noted for you to answer once.

A question it can answer, and one it cannot

  1. Customer: gift for my mom, she likes pearls, under 3000
  2. Product cards: Mira Pearl Studs (₹1,499), Pearl Drop Pendant (₹2,799)
  3. kora.jewels: Both are under ₹3,000 and come gift wrapped.
  4. Customer: do you ship to dubai?
  5. kora.jewels: I do not have shipping to Dubai on file, so I will not guess. It is noted, and you will have an answer here.
  6. (Noted: shipping to Dubai. Add the answer once.)

What it does

Facts in, facts out

The model sees only your answers and products. Any number, link or email in its reply that is not in those facts stops the reply, and an honest line goes out instead of a guess.

Picks products like a shop assistant

Given what the customer asked, it chooses from a shortlist of your real products. It cannot invent a product or a price: it only returns products from your catalogue.

Your key, or ours

Paste a key from OpenAI, Anthropic or Google Gemini, stored encrypted, and pay your provider directly. The prompt is written for you from your own knowledge, and you can edit it in the dashboard. Or add Managed AI and we run the model, with 8,000 replies a month included.

Off until you switch it on

Templates and flows run without AI. Switch it on when you want typed questions answered in the customer's own words.

Set it up

  1. Read your website into the catalogue, or add products by hand.
  2. Add the answers your website is missing, under Catalogue, Answers.
  3. Switch on AI in Settings, and try it in test mode first.

Questions

Which AI models does it use?

With your own key: OpenAI, Anthropic Claude or Google Gemini, whichever you choose. With Managed AI, we run the model for you.

Can the chatbot make mistakes?

It can misread a question, which is why it only answers from your facts and says so when it is unsure. Try it in test mode first: only the accounts you list get replies.

Does it work without a website?

Yes. Add products by hand with photos and keywords, and write your answers under Catalogue. The chatbot uses those.

Is AI on the Free plan?

No. AI replies and AI product picks come with Pro and up.

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